Delivery and Returns
As standard we offer delivery to all UK mainland addresses for free on orders of £400 or more. For amounts less than this and/or if you live outside of this area please ring for details. Orders are processed within 24 hours of receipt of payment. In most cases delivery takes 5 working days - we can confirm delivery day on request.
In accordance with normal transport practices all goods will be delivered to the kerbside. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied.Please note that a signed delivery note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing. Deliveries are carried out Monday - Friday between the hours of 8.00am and 5.30pm. Excludes Bank Holidays. Please advise of any parking restrictions on site including red routes or yellow lines. Failure to inform us of any parking issues may delay delivery and incur addition charges.
Returns & Replacements
If you wish to cancel your order, please inform us by email within 7 working days of placing your order. If your order has already been dispatched, you will be responsible for returning the goods to us at your own expense through a courier you arrange. The goods must be returned in a brand new resalable condition as full boxes. A full refund will be issued excluding postage costs ( if applicable ) within 28 days of receiving the goods in the condition they were initially dispatched minus a 30% handling fee.
Product image and image colours are not guaranteed to be accurate due to a wide variation of factors including, different batch numbers, roll numbers and screen resolution/colour saturation levels. Product colours of the same product may vary slightly from one tile to another. Furthermore, product colours including colour brightness, colour temperatures, colour tones may not exactly match colours of samples of the same product. Returns are not accepted for this reason, unless we send a product of totally wrong colour. Product samples are available on request.